All items are individually hand crafted in small quantities.  As such, small variations and imperfections are natural and part of the charm.

Shipping

Non-UK customers are responsible for any customs or additional taxes they might encounter before receiving the goods. BEK Ceramics has no control over customs and import tax and amount can vary depending on the country you are situated in. If you choose to refuse the customs fee and the parcel is returned back to BEK Ceramics, a shipping & handling fee will be deducted from your refund. If you're still unsure on whether your order will be subject to customs fees, it is recommended that you contact your local customs office for more information before placing an order.

All orders are dispatched within 2-3 working days from London, UK. Please note that due to the small batch and handmade method of production, times can vary slightly.

Orders for EU destinations are usually delivered within 2-5 working days from dispatch.
For the rest of the world please allow up to 6-8 working days for delivery.

Please contact us if you have any enquiries about your delivery.

Returns & Refunds

In the unlikely event that your order arrives broken, damaged or faulty please contact us via email at hello[AT]bekceramics[DOT]com within 24 hours of delivery with photos of the item and packaging. 

If you wish to return an item for any other reason, please contact us at the above email address to arrange a return for refund or exchange.  Please note shipping costs for change of mind returns are at the customer’s expense.